One or more of the tests asked may be cancelled by the laboratory due to clinical / technical reasons. You will receive information about the same on email and SMS. In such case, our service provider shall be advised to collect the fresh specimen and process the unreported test(s) free of cost. You are requested to coordinate for re-collection of sample. If the booking included home service, then recollection of sample will be done at the centre only and the beneficiary is advised to visit during working hours (in fasting condition if necessary).

No. Since we do not accept insurance, we are able to guarantee that the Dawaiwala.com tests you order and your test results are not placed on your medical record. (Of course, you can share the tests and results with your doctor if you prefer.)

You may cancel your order any time before your visit to the test center. Refunds will be issued minus a 20 percent (20%) cancellation fee. All cancellation requests after 21 days of purchase will be given credit for future testing. Please contact Patient Services at 1-800-579-3914 to cancel your order.

If there is a specific test that you would like to have done that is not currently available online, please contact us at INFO@DAWAIWALA.COM. Our team will be able to assist you in getting the exact test you are looking for.

The technicians deputed by the service provider for specimen collection are adequately qualified and also would have experience in this field.

After placing your order, you will receive a confirmation email to login to your secure online account. Your online account will have your lab order form that you will need to print and/or fax to the lab (you can fax it directly to the lab within your account by pressing 'FAX'). The lab does not require an appointment. At your lab visit, a blood and/or urine specimen will be collected.

Yes. Our certified health specialists can walk you through your results and provide clarification if needed. Call us or use our live chat feature.

No. We are only able to provide testing services for individuals who are 18 years or older.

Some of the tests require that the beneficiary is on fast for 10-12 hours before the sample collection is done. During fasting, no food or beverages are to be consumed by the beneficiary. Only water is permitted. If fasting is not followed, then the results for some of the tests would be affected.

This is what you should talk over with your doctor. After your blood or urine sample has been analyzed, you'll eventually receive the results. Unless you really know your medicine, there's a good chance that the raw numbers won't mean that much to you. For this reason, the results will probably be labeled with descriptive words like high, normal, or low. Normal means that you have the numbers expected for a generally healthy person your age. High or low readings mean that something is out of line. High numbers aren't always bad; if you're talking about good cholesterol, for instance, the higher the better. For this reason, you'll have to talk to your doctor to know if your results are normal or whether there is any cause for concern.

• What tests are you ordering?
• How much will the test cost? Are they covered by my health insurance?
• Is there a less-expensive alternative?
• What do you expect to find out from these tests?
• How long will it take for results to come in? When will you contact me about them?
• When should I call if I don't hear from you?
• Do I have to do anything special to prepare for any of the tests?
• Do these tests have any side effects or risks?
• Will I need more tests later on?